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Reports

✨ProFeature

Reports

Achieve a deeper understanding of customer behavior and support performance with our insightful reporting feature.

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Here is Your Step by Step Guide

Team Reports

Effortlessly track team performance and unlock powerful insights to enhance the efficiency of your support team.
  • Performance evaluation
  • Real-time monitoring
  • Data-driven decision making

Conversation Reports

Uncover patterns of customer interactions, understand sentiments, and foster meaningful conversations.
  • Enhanced customer experience
  • Comprehensive insights
  • Conversation quality control

Agent Reports

Maximize the potential of your support agents with robust reporting capabilities. Measure success, fine-tune strategies, and provide unparalleled customer service.
  • Productivity enhancement
  • Human resource optimization
  • Continuous improvement

Label Reports

Organize and track customer support labels to analyze trends and elevate customer experiences.
  • Workflow optimization
  • Enhanced analytics

Continuous Improvement

CSAT Reports

Transform customer feedback into actionable intelligence by measuring customer happiness and continually improving service quality.
  • Insights into customer preferences
  • Customer satisfaction measurement

Continuous Improvement

Channel Reports

Master your support channel by making informed decisions, improving response times, and delighting your customers.
  • Efficient channel management
  • Real-time visibility
  • Workflow optimization

Continuous Improvement

Reports

Workflow Automation
Workflow Automation

Team

Reports.

Effortlessly track team performance and unlock powerful insights to enhance the efficiency of your support team.

Performance Evaluation

Real-time Monitoring

Data-driven Decision Making

Workflow Automation

Conversation

Reports.

Uncover patterns of customer interactions, understand sentiments, and foster meaningful conversations.

Enhanced Customer Experience

Comprehensive Insights

Conversation Quality Control

Workflow Automation

Agent

Reports.

Maximize the potential of your support agents with our robust reporting capabilities. Measure success, fine-tune strategies, and provide unparalleled customer service.

Productivity Enhancement

Human Resource Optimization

Continuous Improvement

Workflow Automation

Label

Reports.

Organize and track customer support labels to analyze trends and elevate customer experiences.

Workflow Optimization

Enhanced Analytics

Workflow Automation

CSAT

Reports.

Transform customer feedback into actionable intelligence by measuring customer happiness and continually improving service quality.

Insights Into Customer Preferences

Customer Satisfaction Measurement

AI Assistant

Inbox

Reports.

Master your support inbox by making informed decisions, improving response times, and delighting your customers.

Efficient Inbox Management

Real-time Visibility

Workflow Optimization